Van, driver and self-drive bookings
More than 24 hours before the slot: full refund.
24 to 6 hours before: 50% of the booking value retained.
Under 6 hours or no-show: full booking value retained.
Courier bookings
Free to cancel until the parcel is dropped off or collected. After the label is scanned into the network, the shipping charge is non-refundable.
Parking and warehousing
Parking: free to cancel up to 2 hours before the start time. Warehousing: pallet space is charged from the agreed start date; cancel at least 48 hours before for a full refund.
How to cancel and how refunds are paid
Cancel from the Bookings screen in your dashboard, or email info@drivri.co.uk. Refunds are returned to the original payment method within 5–10 working days.
Questions about this document? Email info@drivri.co.uk and we'll reply within 2 working days.