1. Who we are
GlobalLine Logistics Limited trading as Drivri is a company registered in England & Wales (Company Registration Number 17167755). Our EORI number is GB047416321000 and our HMRC DDA code is 54969. Our registered office and operational hub is at Office 1765, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. You can reach us at info@drivri.co.uk or 0784 847 6156.
These terms apply to every booking made through our website or dashboard: courier, van + driver, self-drive van hire, driver hire, parking and warehousing.
2. Your account
You must be at least 18 to hold an account, and give accurate information. You are responsible for activity under your account and for keeping your sign-in details secure.
We verify your email with a one-time code each time you sign in.
3. Bookings and lead times
Van and driver bookings require a minimum of 6 hours' notice and are subject to fleet availability. A booking is only confirmed once you receive a confirmation email.
Minimum hire durations apply and are shown before you confirm. Time starts at the agreed slot start, whether or not you are ready.
4. Prices, deposits and charges
Prices are shown in pounds sterling and include VAT where applicable. A refundable security deposit is taken for self-drive hire and released after the vehicle is returned and checked.
Deposit or zero-deposit: at checkout you choose either (a) a refundable security deposit, held as a card pre-authorisation and released after a clear return inspection, or (b) the zero-deposit option, which adds a non-refundable waiver of 25% of the booking cost to your hire price instead of the deposit hold. The waiver is not returned under any circumstances, and you remain liable for damage, fines and excess mileage in both cases.
Mileage: every hire includes 200 miles per day (calculated per started day of the hire). Mileage beyond the included allowance is charged at £0.60 per mile, payable on return or deducted from the deposit.
You remain liable for fuel, tolls, congestion and ULEZ charges, parking fines, penalty charge notices, and any damage, cleaning or recovery costs incurred during your hire.
5. Vehicle collection and return
Self-drive vehicles are collected from, and must be returned to, our depot at Office 1765, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom (or the collection point stated on your booking). The vehicle must be back at the return address by the end of your booked slot; late returns are charged at the standard hourly rate plus any costs we incur.
The vehicle must be returned with the same fuel level, clean and empty of your belongings and waste. Return inspections are carried out on arrival, and any damage, cleaning, fuel shortfall or excess mileage is charged in line with these terms.
6. Cancellations and refunds
You may cancel free of charge more than 24 hours before the slot start. Between 24 and 6 hours we retain 50% of the booking value. Under 6 hours, or for no-shows, the full booking value is retained.
If we cancel for reasons within our control, you receive a full refund. Refunds are returned to the original payment method within 5–10 working days.
7. Third-party services
Courier, parking and warehousing capacity is fulfilled through partners in our network. Their own terms and liability limits apply to the physical handling and storage of goods, and we will pass on claims on your behalf.
8. Prohibited goods and use
You may not use our services to move or store: illegal items, weapons, live animals, hazardous or explosive materials, unpackaged perishables, cash, or high-value items above the declared cover limit without prior written agreement.
Self-drive vehicles must not be taken outside mainland Great Britain, used for hire and reward, motorsport, towing beyond rated capacity, or driven by anyone other than the approved hirer.
9. Liability
Goods in transit are covered up to the limit stated on your booking. We are not liable for indirect or consequential losses, including loss of profit or business interruption.
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law. Your statutory rights as a consumer are unaffected.
10. Complaints and governing law
Email info@drivri.co.uk and we will acknowledge within 2 working days and resolve within 14. These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.