Self-drive hire agreement

Only the approved hirer named on the booking may drive the vehicle. You must be 21 or over (25 or over for Luton and 3.5t vehicles), have held a full licence for at least 2 years, and have no more than 6 penalty points.

We check your entitlement using the free DVLA check code you provide. Giving false information voids the hire and any cover.

Comprehensive cover is included for the approved hirer, subject to a damage excess shown at booking. The excess applies per incident. Damage to tyres, glass, roof, underside, interior and water or misfuelling damage is your responsibility.

Cover is void if the vehicle is driven under the influence of alcohol or drugs, by an unapproved driver, or in breach of this agreement.

A refundable security deposit is held on your card before collection and released within 5–10 working days of a clear return inspection. We may deduct fuel, fines, cleaning, late-return, excess-mileage and damage costs from it.

Alternatively you may choose the zero-deposit option at checkout: no card hold is taken, and instead a non-refundable waiver of 25% of the booking cost is added to your hire price. The waiver is never returned, and choosing it does not limit your liability for damage, fines, fuel or excess mileage.

Every hire includes 200 miles per day, calculated per started day of the hire period (for example a 48-hour hire includes 400 miles).

Mileage beyond the included allowance is charged at £0.60 (60 pence) per mile, payable on return or deducted from the security deposit. Mileage is recorded from the vehicle odometer at collection and return.

Return the vehicle with the same fuel level, clean and empty. Do not exceed the stated payload. Do not smoke or carry animals in the cab. Report any accident, theft or damage to us within 24 hours and to the police where required.

Vehicles must stay within mainland Great Britain and may not be sub-hired, used for hire and reward, or used to tow beyond the rated capacity.

The vehicle must be returned to the depot it was collected from — Office 1765, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom (or the collection point stated on your booking) — by the end of your booked slot. Late returns are charged at the standard hourly rate plus any costs we incur, and may be deducted from your deposit.

A return inspection is completed on arrival. Fuel shortfall, cleaning, damage and excess-mileage charges identified at inspection are payable immediately or deducted from the deposit.

You are liable for all speeding, parking, bus lane, congestion, ULEZ and Dart Charge penalties incurred during your hire period, plus an administration fee per notice we process on your behalf. We are legally required to name you as the driver to the issuing authority.

Roadside assistance is included for mechanical failure. Recovery caused by misuse, misfuelling, lost keys or lockout is chargeable at cost.