Step 1 — Tell us
Email info@drivri.co.uk with your booking reference and what went wrong. We acknowledge within 2 working days.
Step 2 — Investigation
We review driver notes, tracking data and any photographs, and give you a written outcome within 14 days. Loss or damage claims need to be reported within 7 days of delivery.
Step 3 — Escalation
If you are not satisfied, ask for a director review. Consumers may also refer the matter to an alternative dispute resolution provider or the courts of England & Wales.
Questions about this document? Email info@drivri.co.uk and we'll reply within 2 working days.